Patient Information Page
Insurances We Accept
We accept all major non-HMO insurances except Medicare, Medicaid, Champus and Tricare.
Patient Office Forms
Please complete all patient forms at least 48 hours prior to your appointment to reduce your waiting time and paperwork at the office. Our forms we be emailed to you when your appointment is scheduled. If you are unable to complete your paperwork prior to your appointment, you must arrive one hour prior to your appointment. Failure to complete the patient forms may result in cancellation of your appointment. Click here for patient forms.
You may schedule appointments 24 hours a day seven days a week on our website. You may also call the office to schedule an appointment during regular business hours.
Our office is open Monday thru Friday from 9:30 am to 4:30 pm by appointment only. If you need to stop by the office for any reason or outside our normal hours, please call ahead to make sure that we are available. Please do not show up unannounced at our office because it delays our ability to see patients that have office appointments. Patients being seen in the office will be assisted first. Please have a seat until our staff is finished with patients that have a scheduled appointment.
If you are experiencing a life threatening emergency, go to your nearest emergency room or call 911. If you have an urgent medical matter, you may call our office for a same day appointment during regular office hours. We do not provide emergency medical or hospitalization services. Contact your primary care physician immediately if you feel that you need emergency care or hospitalization.
If you desire to speak with our doctors outside of appointment times, you may schedule a phone consult that will be billed according to our office fee schedule at the same rate as it is if you were being seen in the office. Phone consults cannot be billed to insurance copies but offer convenience to patients that cannot travel to our office. Our staff can get answers to brief questions from our doctor at no cost if you have a simple question but complicated questions and medical advice can only be addressed during a consultation with our doctors.
We do not double book patient appointments, therefore, we require a 48 business hours cancellation notice to cancel all appointments. There is a cancellation fee for appointments not cancelled 48 business hours prior. If an emergency should arise, please contact us immediately to cancel to avoid a cancellation. If we are able to schedule another patient during your appointment time, no cancellation fee will be charged but you must notify us of your cancellation.
Please allow 48-72 business hours for your regular prescription refills. It may take a little longer on weekends and holidays. For all new prescriptions, you need to be seen in our office by one of our providers.
A prescription may be denied if you have not seen us recently or if laboratory testing is needed. This time frame may vary depending on the prescription medication that is requested. Ideally, we like seeing our patients at least every six months. This is to make sure that you are up to date on all your health issues and prescriptions. If you miss or cancel an appointment and then need a prescription refill as the result of this, there is a $50 prescription refill fee to process your request outside appointment times. There is no fee for all prescriptions requested during appointment times so please bring in all your prescription bottles for the doctor to review during your appointment time to ensure that you have any medication until your next schedule appointment. If you require a prescription authorization from our office, your request should be made during your appointment time to avoid a processing fee.
Medical Excuses, Prescription Authorization and Disability Forms
All forms or letters that you desire to be complete must be done during appointment times. Request made outside appointment times are process at a cost based on our office time fee schedule. A minimum fee of $50 is required to complete forms outside of appointment time. This policy includes request for Express Script authorizations by the doctor. You must allow at least 72 business hours for these request and they are processed in the order that they are received.
We accept most insurance plans and will file your insurance for reimbursement. Please make sure you provide the most accurate and current information regarding your health insurance plan. If your insurance plan changes for any reason, please notify our office immediately.
Even when we file your insurance, you are still responsible for all deductibles and co-payments, which are expected at the time of service.
For your convenience, we accept Cash, Checks and Credit Cards. We do not accept American Express.
If we are unable to confirm your insurance or coverage, we charge you for the visit as self pay.
Billing Questions and Issues
If you need to contact us for any billing issue, please send us an email with all the details, including your name, account number, issues and a phone number to get in contact with you. Someone from our office will get in touch with you in 48 hrs.
Medical Records Release Policy
Please contact us by email if your desire a copy of your medical records. Patient must complete and return our written medial release form to process a release medical record request. It can take up to 30 days to process medical records request and patients are responsible for all copying expenses associated with their request as allowed under Georgia law. We do not accept verbal request for medical records by phone. Requests are processed in the order that they are received. It is our policy to provide patients a copy of their laboratory test results at the time of their schedule appointment. Requests for copies of test results made outside of appointment time are processed according to our medical records policy.
Call 678-443-4000 today for an appointment!